EASY RETURNS AND EXCHANGES
RETURN PROCESS
At Kolour, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it for a full refund or exchange within 30 days of receipt. All items must be in their original condition, with tags attached. Shipping charges are non-refundable. Please contact our customer support team to initiate a return or exchange.
EXCEPTIONS
To initiate a return or exchange, please contact our customer support team within 30 days of receipt. Please provide your order number and the reason for the return or exchange. Our customer support team will provide you with a return shipping label and instructions on how to return the item. Once we receive the item, we will inspect it and issue a refund or exchange.